Posts Tagged ‘hotel loyalty’

Hotel Ecommerce Could Get a Boost from Data and Analytics

by Jason Q. Freed, Managing Editor |

Let’s face it: Hotel ecommerce has a long way to go, and booking a room is not the most pleasant experience.

Read More

How Personalization Can Reduce Friction in the Booking Process

by Joanna DeChellis, Contributing Editor |

It’s easy to be dazzled by the customer-centric, technology revolution sweeping the hospitality industry. Artificial intelligence, machine learning and predictive analytics all possess a multitude of really cool capabilities.

Read More

2018 Will Be a Year of Change for Revenue Management

by Ed Watkins, Contributing Editor |

Seven trending hotel news stories that will have an impact on your hotel Revenue Strategy.

Read More

Revenue Strategy Report: Hotel Owners, Asset Managers Lead New Push for Innovation

by Patrick Bosworth, co-founder and CEO |

For as long as the hospitality industry has fallen behind in technology innovation, hotel owners and asset managers have been forced into a very tough spot. I sensed at industry conferences this summer that they’re aggressively pushing back and calling for more engagement from their tech partners and their brands, and I’m hopeful that the industry will be better for it.

Read More

The UK: Maximising On Market Uncertainties

by Sarah McCay Tams, Director of Content, EMEA |

The UK hotel market has been on a roller coaster ride in recent years. First, there was the 2008 recession, then the 2010 European debt crisis, before London saw a raft of new hotel openings for the pre/post Olympics period (as well as enjoying a successful Games). More recently, business has become more volatile due to terror attacks and political uncertainly as Brexit negotiations get underway.

Read More