Posts Tagged ‘personalized loyalty pricing’

Revenue Strategy Report: The Hotel Industry’s Big Bet on Personalized Loyalty

by Marco Benvenuti, Chief Marketing and Strategy Officer and Co-Founder |

Each time I visit our San Francisco office, not only do I have a favorite hotel that I stay in, but I have a specific junior suite at that hotel that is perfect for me. I’ve stayed in this same room more than a hundred times.

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Gaming Revenue Dips Underscore Importance of Non-Gaming Revenue

by Jason Q. Freed, Managing Editor |

If you pay attention to the headlines, you’re undoubtedly noticing casinos across the Northeastern United States are having a pretty rough start to 2017.

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Let’s be Honest about Points Programs and Personalization

by Marco Benvenuti, Chief Marketing and Strategy Officer and Co-Founder |

The other night I checked into a hotel that I’ve stayed in at least a hundred times. At the front desk I handed over my driver’s license and credit card and — without being offered any upgrade options — I was assigned an average room and headed toward the elevators.

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Duetto’s Most Popular Revenue Strategy Blogs of 2016

by Jason Q. Freed, Managing Editor |

As we’ve written before, we think the hotel industry is in the midst of a major evolution in the way it uses technology to market rooms, acquire customers and ensure guest satisfaction. As the battle for bookings between brands and OTAs continues, distribution at the end of 2017 should look radically different than it does today. We predict a much more customer-centric focus, including major steps toward the ability to personalize offers and experiences to each and every guest.

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Duetto’s Most Popular Videos of 2016

by Mark Brandau, Director of Content |

Duetto’s gallery of educational content grew by more than 80 videos in 2016, showcasing the company’s thought leadership in hotel Revenue Strategy, knowledge of industry trends, and tips for getting the most out of revenue management platforms and practices. But mostly, viewers couldn’t get enough of puppets pushing buttons.

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