Posts Tagged ‘PMS’

Revenue Strategy Report: The Real Potential for Artificial Intelligence in Hospitality

by Marco Benvenuti, Chief Marketing and Strategy Officer and Co-Founder |

Anybody who’s been to my house or Duetto’s offices would know I’m a huge “Star Wars” fan, but lately, the conversations I hear about artificial intelligence and how it might disrupt hotels and casinos remind me more of “Blade Runner.” Do we need to act like Harrison Ford hunting replicants and disable AI before it creates some dystopian future? No, I don’t think so.

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The UK: Maximising On Market Uncertainties

by Sarah McCay Tams, Contributing Editor, EMEA |

The UK hotel market has been on a roller coaster ride in recent years. First, there was the 2008 recession, then the 2010 European debt crisis, before London saw a raft of new hotel openings for the pre/post Olympics period (as well as enjoying a successful Games). More recently, business has become more volatile due to terror attacks and political uncertainly as Brexit negotiations get underway.

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Hoteliers Demand Cloud, Open APIs from Tech Partners

by Jason Q. Freed, Managing Editor |

Hotel technology insiders have been discussing a giant migration to the cloud for nearly a decade now.

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Tech teams falling short on enabling personalization, hotel loyalty

by Jason Q. Freed, Managing Editor |

Any effective hotel loyalty strategy today starts with personalization, and often requires a broad directional shift to place the customer at the center of every transaction. When looking to improve guest interactions, hotel operators often approach it from two different directions: service (front end) and data systems (back end).

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