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How Can Hotels Better Personalize the Booking Experience?

by Mark Brandau, Director of Content |

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Mark Carrier of B.F. Saul Company Hospitality Group, Michael Levie of citizenM Hotels, and Brian Berry of Cvent and formerly of Host Hotels lay out the challenges and potential benefits of bringing true personalization to the hospitality industry.
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Mark Brandau, Director of Content

Mark joined Duetto in January 2016 from market research firm Technomic, where he began his content marketing career after nearly a decade as a business-to-business journalist covering the restaurant industry. As assistant director of content, he helps steer the creation and promotion of all Duetto's content across its blog, video and social-media platforms, as well as sales collateral and internal communications.